Terms of Service

FinishStrong Nation

Effective Date: October 3, 2025

1. Acceptance of Terms

Welcome to FinishStrong Nation ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products offered by Glen Wagner and FinishStrong Nation. Our business helps entrepreneurs, leaders, creatives, and change agents to dream big, think deep, act boldly, and FinishStrong.

By accessing our website, engaging our services, or entering into any agreement with us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

2. Description of Services

FinishStrong Nation provides professional coaching, consulting, and leadership development services including but not limited to:

2.1 Core Services

Executive and leadership coaching
Business and entrepreneurial consulting
Personal development coaching
Career transition guidance
Creative and artistic development
Recovery and personal setback coaching
Retirement planning and life transition support
Group coaching programs
Workshops and seminars
Digital courses and content
Speaking engagements

2.2 Service Delivery Methods

Services may be delivered through:

One-on-one coaching sessions (in-person, video, or phone)
Group coaching programs
Online courses and digital content
Workshops and live events
Email and text-based support
Digital resources and materials

3. Client Responsibilities and Commitments

3.1 Active Participation

You agree to:

Participate actively and honestly in coaching sessions
Complete agreed-upon assignments and exercises
Provide timely feedback and communication
Take responsibility for implementing strategies and recommendations
Maintain confidentiality regarding other clients in group settings

3.2 Honesty and Disclosure

You agree to provide accurate, complete, and truthful information relevant to your coaching objectives and any factors that may impact the coaching relationship.

3.3 Professional Boundaries

You understand that our relationship is professional in nature and agree to maintain appropriate boundaries.

4. Coach Responsibilities and Limitations

4.1 Professional Standards

We commit to:

Providing services with professional competence and integrity
Maintaining confidentiality (subject to legal limitations)
Respecting your autonomy and decision-making capacity
Acting in your best interests within the scope of our professional relationship

4.2 Scope of Services

IMPORTANT LIMITATIONS:

Not Mental Health Treatment: Our services are not a substitute for psychotherapy, counseling, or medical treatment
Not Medical Advice: We do not provide medical, psychiatric, or clinical mental health services
Not Legal or Financial Advice: While we may discuss business and career matters, we do not provide legal or financial advice
Not Addiction Treatment: While we support individuals in recovery, we are not addiction treatment professionals

4.3 Referrals

We may recommend that you seek additional professional services from qualified practitioners when appropriate.

5. Payment Terms and Policies

5.1 Fees and Payment

All fees are due as specified in your service agreement
Payment is required in advance unless otherwise agreed
Accepted payment methods: [Specify accepted methods]
All fees are in US Dollars unless otherwise specified

5.2 Refund Policy

Satisfaction Guarantee: [Specify guarantee period, if any]
Cancellation Policy: [Specify cancellation terms]
Refunds: Refunds, if any, will be processed within [X] business days
No-Show Policy: Sessions missed without 24-hour notice may be charged in full

5.3 Late Payment

Late payments may result in:

Service suspension
Late fees of [X]% per month
Collection actions
Termination of services

6. Scheduling and Cancellation

6.1 Scheduling

Sessions are scheduled by mutual agreement
We will make reasonable efforts to accommodate your preferred times
Scheduling is subject to availability

6.2 Cancellation and Rescheduling

Client Cancellations: Require at least 24 hours advance notice
Coach Cancellations: We will provide reasonable advance notice and reschedule
Emergency Cancellations: May be made with less notice in genuine emergencies

6.3 No-Show Policy

Failure to attend a scheduled session without proper notice may result in forfeiture of the session fee.

7. Confidentiality

7.1 Client Confidentiality

We maintain strict confidentiality regarding all client information, communications, and session content, except as required by law or when:

There is imminent danger to you or others
Child or elder abuse is suspected
Court orders require disclosure
You provide written consent for specific disclosures

7.2 Testimonials and Case Studies

We may request permission to use your success stories or feedback for marketing purposes. Your identity will only be revealed with your explicit written consent.

8. Intellectual Property

8.1 Our Intellectual Property

All content, materials, methodologies, and intellectual property provided by FinishStrong Nation remain our exclusive property, including:

Coaching frameworks and methodologies
Written materials and resources
Digital content and courses
Assessment tools
Proprietary processes

8.2 Client Use Rights

You may use our materials solely for your personal development and may not:

Reproduce, distribute, or sell our materials
Use our methodologies in your own business without permission
Share digital access credentials with others

8.3 Client Intellectual Property

You retain ownership of your personal information, goals, and developments achieved through our services.

9. Limitation of Liability and Disclaimers

9.1 Results Disclaimer

IMPORTANT: While we are committed to supporting your success, we cannot guarantee specific outcomes or results. Your success depends on many factors including your commitment, circumstances, and external factors beyond our control.

9.2 Limitation of Liability

To the maximum extent permitted by law, FinishStrong Nation and Glen Wagner shall not be liable for:

Indirect, incidental, or consequential damages
Lost profits or business opportunities
Personal injury or property damage
Decisions or actions you take based on our services
Results or outcomes from implementing our recommendations

9.3 Maximum Liability

Our total liability shall not exceed the amount you paid for services during the twelve (12) months preceding the claim.

9.4 Health and Safety Disclaimer

You acknowledge that:

Coaching may involve emotional or psychological challenges
You will seek appropriate medical or mental health care when needed
You are responsible for your physical and mental well-being
You will inform us of any conditions that may affect the coaching process

10. Termination

10.1 Termination by Either Party

Either party may terminate the coaching relationship with reasonable written notice, typically [X] days.

10.2 Termination for Cause

We may terminate services immediately if you:

Breach these Terms
Engage in inappropriate or threatening behavior
Fail to pay fees as agreed
Misuse our intellectual property

10.3 Effect of Termination

Upon termination:

You remain obligated to pay for services rendered
Confidentiality obligations continue
You must cease using our proprietary materials
Refunds, if any, will be processed according to our refund policy

11. Technology and Digital Services

11.1 Platform Requirements

For virtual services, you are responsible for:

Reliable internet connection
Compatible devices and software
Backup communication methods
Protecting your login credentials

11.2 Technical Support

We provide basic technical support for our platforms but are not responsible for:

Third-party platform issues
Your internet or device problems
Data loss due to technical failures

12. Communication and Professional Boundaries

12.1 Communication Methods

Primary communication during business hours: [Specify hours]
Emergency contact procedures: [Specify if applicable]
Response time expectations: [Specify timeframes]

12.2 Professional Boundaries

Our relationship is professional, and we maintain appropriate boundaries including:

No personal relationships outside the professional context
Clear communication protocols
Respect for personal and professional limits

13. Dispute Resolution

13.1 Good Faith Resolution

We encourage direct communication to resolve any concerns or disputes.

13.2 Mediation

If direct resolution is unsuccessful, disputes shall first be submitted to mediation through a qualified mediator.

13.3 Arbitration

If mediation fails, disputes shall be resolved through binding arbitration in [State/Location] under the rules of the American Arbitration Association.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of [State] without regard to conflict of law principles. Any legal actions must be brought in the courts of [State/County].

15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand how we collect, use, and protect your information.

16. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

17. Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

18. Entire Agreement

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between us and supersede all prior communications and agreements.

19. Updates to Terms

We may update these Terms periodically. We will notify you of material changes by:

Posting updated Terms on our website
Email notification (if you have provided an email address)
Other appropriate methods

Continued use of our services after changes constitutes acceptance of the updated Terms.

20. Contact Information

For questions about these Terms, please contact us: